SIGNING IN
Too many sign-in attempts
Five incorrect email codes within 30 minutes temporarily lock email-code sign-in for 30 minutes.
KEY FACT
A 30-minute safety lock
The lock protects your merchant account. It applies to email-code sign-in only.
What to do
01
Wait for the lock to end
Do not keep entering codes during the 30-minute lock.
02
Request a new code
After the lock ends, request a fresh email code.
03
Use the newest email
Enter the latest 8-digit code; older codes will not work.
04
Use a registered passkey
An existing passkey can still sign you in during an email-code lock.
After a successful sign-in
A successful email-code sign-in clears the failed-attempt counter.
Sign-in responses remain generic and do not reveal whether an email address is registered.
ACCOUNT RECOVERY
A lock cannot be casually bypassed.
MobilePayments Support must follow approved identity checks before helping with account recovery.